We pride ourselves on taking a high-touch approach with our clients, to ensure the bot you need achieves your objectives.
We follow a simple 3-step
process to make this happen
We sit down with you to discuss the specific objectives you want to achieve with your chatbot. Is it increased leads, higher operational efficiency, better customer insight, employee engagement, an amazing brand experience or something else?
Using our proprietary in-house software, we design and develop your bot to meet your specific requirements. We can insert rich media, set up a live chat backup, connect your bot to Facebook Messenger, push or pull data feeds with your system, pretty much anything!
We can place the bot on your site and connect it to Facebook. Our work doesn’t stop there however. Our SME and Enterprise clients benefit from dedicated human support to ensure any updates or changes you need are implemented as effectively as possible.
Case Study – Celebrity Cruises
Celebrity Cruises are the luxury arm of Royal Caribbean Cruises, one of the world’s largest cruise companies. See how we helped them with a chatbot to assist in the European Premiere launch of their stunning new ship, Celebrity Edge.
- Celebrity Cruises were looking for an innovative way to engage travel agents and other guests boarding the ship.
- Working with the team, we designed, developed and launched the “Discover Edge” chatbot game, that allowed guests to explore different areas of the ship.
- Each area delivered some rich content and facts, followed by a quiz relating to that area.
- Attendees who completed each area were entered into a prize draw with the chatbot notifying guests who had won at different points throughout the 2-day event.
- Overall guest feedback included things like, “the game overall was fantastic”, “very interactive, knowledgeable and fun” and “very innovative”.